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Frequently Asked Questions

Been in an Accident? Follow These Steps.

1. First and foremost, check if anyone is injured. If there are injuries, call 911 immediately. If at all possible, carefully move the vehicles off the road. Remember that it’s important to avoid saying who’s at fault.

2. After ensuring the cars and passengers are all safely off the road, start writing down these details for any vehicles involved (which may need to be given to the police later):

Driver’s name and contact info

Driver’s licence number

Vehicle’s licence plate

Vehicle’s make and model

Insurance detail for any vehicle from outside British Columbia

3. It’s important to talk to the witnesses and write down their names and contact information for both the insurance agency and the police.

4. Besides vehicle and driver information, it’s important to write down any helpful details about the accident, including:




Weather conditions

Direction both vehicles were travelling

Where both vehicles were in the road

If you have a camera on hand, it’s also helpful to take photos of the damage and the crash site. If you don’t have a camera, even drawing a diagram is helpful.

Call in the Dial-A-Claim number. In this situation, you must report your claim to ICBC or your insurance company.

ICBC Contact Information

Claim Services - Dial-A-CLAIM 24/7 Service

Please call first to report a claim:

Kamloops Claim Centre:

Out of town customers:

Complete Auto Repair Services

From collision repairs to auto body works, we can handle all your auto repair needs.

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